Refund & Cancellation Policy

1) General principles

• - Services are digital and typically delivered immediately or made available upon successful payment.
• - Refunds, if approved, are processed to the original payment method where feasible, subject to payment partner/bank processing times.
• - We may decline refund requests in cases of policy violation, fraud, chargeback abuse, or where Services have been substantially used.

2) Cancellations

You may request cancellation of a subscription or recurring billing through account settings (if available) or by contacting support. Unless otherwise stated in an order form, cancellation stops future renewals; it does not automatically reverse charges already incurred for the current billing period.

3) Refund eligibility (indicative)

Refunds may be considered on a case-by-case basis, including (where applicable):

• - Duplicate payment or unintended multiple charge for the same order.
• - Payment succeeded but access was not provisioned due to a technical error attributable to us and not resolved within a reasonable time.
• - Billing error clearly attributable to us (e.g., incorrect plan billed).

Refunds are generally not provided for (a) change of mind after delivery/access; (b) partial use of a billing period; (c) customer-side compatibility issues outside our stated requirements; (d) violations of our Terms/Acceptable Use Policy; or (e) failure to cancel before renewal where adequate notice/controls are provided.

4) How to request a refund

Email support@vorynex.in with the subject “Refund Request” and include: registered email, order/invoice ID, payment reference (if available), date/time of transaction, and a clear reason for the request.

5) Review & timelines

• - Acknowledgment: typically within 2 business days.
• - Review: typically completed within 7–10 business days, depending on verification and payment partner confirmation.
• - If approved: we initiate the refund. Settlement time depends on the payment method and bank/payment partner processing timelines.

6) Chargebacks & disputes

If you believe a charge is unauthorized, contact us promptly before filing a chargeback. Chargebacks may result in account suspension while we investigate. We may provide transaction records, service access logs, and order metadata to payment partners/banks for dispute resolution.

7) Account actions

We reserve the right to suspend or terminate accounts for suspected fraud, repeated refund abuse, chargeback abuse, or violations of published policies. Such actions may affect eligibility for refunds.

8) Contact

Refund requests: support@vorynex.in
Compliance escalation: contact@vorynex.in